Privacy Policy

Last updated: July 26, 2026

This Privacy Policy describes how Huper Asia ("we", "us", or "our") collects, uses, and shares your personal information when you use the Huper Driver mobile application (the "App") and related services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Account Information

When you create an account and log in to the App, we collect:

• Username and password (stored securely)
• Display name
• Authorization tokens for authenticated sessions

1.2 Location Data

Foreground location: When you are actively using the App, we collect precise GPS coordinates (latitude and longitude) approximately every 5 seconds. This allows us to track your location in real time for delivery management.

Background location: When the App is closed or not in use, we may continue to collect your precise GPS location periodically (up to every 30 seconds) while you are logged in and have active delivery assignments. This enables:

• Continuous real-time delivery tracking for dispatch coordination
• Accurate delivery timeline and proof of service
• Dispatcher visibility of driver position for job assignment

Background location is collected only while you are on duty with active delivery assignments. You can revoke background location at any time via your device Settings (Settings → Apps → Huper Driver → Permissions → Location → "Allow only while using the app").

1.3 Device Information

We collect certain device information automatically, including:

• Android device ID
• Device model and manufacturer
• Operating system version
• Network connectivity status

1.4 Delivery Data

When you use the App for delivery operations, we collect:

• Tracking numbers and job details
• Delivery status updates and timestamps
• Proof of delivery signatures
• Customer acknowledgment data
• Cash-on-delivery amounts (where applicable)

1.5 Photos and Images

With your permission, we access your device's camera to:

• Scan barcodes and QR codes on parcels for delivery verification. Camera frames are processed locally on your device and are not stored or transmitted.
• Capture photos as proof of delivery. These photos are stored locally on your device and uploaded to our servers as part of the delivery record.

We do not continuously record video or capture images without your explicit action. Captured photos are associated with specific delivery tracking numbers.

1.6 Communication Data

We may collect phone numbers and SMS data only when you initiate communication (e.g., calling a customer or sending a delivery notification) through the App.

2. How We Use Your Information

We use the collected information for the following purposes:

• Delivery tracking and dispatch: To track driver location in real time and assign delivery jobs efficiently.
• Proof of delivery: To document delivery completion with photos, signatures, and location timestamps.
• Account management: To authenticate your identity and manage your account.
• Communication: To send delivery assignments, status updates, and service-related notifications.
• Service improvement: To analyze usage patterns and improve the App's functionality.
• Customer service: To respond to your inquiries and resolve issues.

We do not use your data for:

• Advertising or marketing purposes
• Selling your personal information to third parties
• Behavioral profiling or tracking

3. Background Location — Specific Disclosure

This section provides specific information required by Google Play's Location Policy.

3.1 Why We Need Background Location

We request background location access because:

• Delivery dispatchers need to know driver positions in real time to assign jobs efficiently
• Delivery timelines must be accurately recorded, including when the App is in the background
• Proof of service requires location context even when the driver is not actively interacting with the App

3.2 When Background Location Is Active

Background location collection occurs only when all of the following conditions are met:

• You are logged into the App
• You have active delivery assignments
• You have granted the "Allow all the time" location permission

3.3 How to Control Background Location

You can disable background location at any time:

• Android: Settings → Apps → Huper Driver → Permissions → Location → Change to "Allow only while using the app"
• Disabling background location will not affect foreground location or other App features

3.4 Data Retention for Location Data

GPS location logs are retained on our servers in accordance with our internal data retention policy. Location data older than required for operational purposes is periodically purged.

4. Camera and Photo Access

4.1 Barcode Scanning

The App uses your device's camera to scan barcodes and QR codes on parcels. Camera frames are processed locally using Google ML Kit and are not stored or transmitted to our servers. Scanning is initiated only when you tap the scan button.

4.2 Photo Capture

When you capture photos as proof of delivery:

• Photos are taken only when you explicitly tap the capture button
• Photos are stored locally on your device's gallery
• Photos are uploaded to our servers as part of the delivery record
• Photos are associated with specific delivery tracking numbers
• Photos are not shared with third parties except as required for delivery verification

4.3 How to Control Camera Access

You can revoke camera permission at any time via your device Settings (Settings → Apps → Huper Driver → Permissions → Camera). The App will continue to function without camera access, but barcode scanning and photo capture features will be unavailable.

5. Notifications

With your permission, we send notifications for:

• Delivery assignment alerts
• Job status updates
• Dispatch communications
• System messages (connectivity, error alerts)

Notifications are used only for operational purposes. We do not send marketing or promotional notifications. You can disable notifications at any time via your device Settings.

6. Data Storage and Retention

6.1 Local Storage (on your device)

• SQLite database: Job data and cached API responses are stored locally and are cleared when you sign out.
• Secure storage: Your authentication token and user profile are stored securely and cleared on sign-out.
• Photo gallery: Captured delivery photos remain in your device gallery until manually deleted.

6.2 Server Storage (on our servers)

• Delivery records: Including tracking data, photos, signatures, and GPS logs, are retained per our operational data retention policy.
• Account data: Retained until account deletion is requested.

6.3 Data Deletion

• Signing out of the App clears all locally stored data.
• To request deletion of your server-side data, please contact us using the information in Section 10.

7. Data Sharing and Disclosure

7.1 With Huper Asia

All delivery, location, and account data is transmitted to and processed by Huper Asia servers at erp.huper.asia for core app functionality.

7.2 With Third-Party Service Providers

We use the following third-party services that may process your data:

• Google Play Services (via geolocator plugin): Device identifiers and location services
• Google ML Kit (via google_mlkit_barcode_scanning): Camera frames for barcode scanning (processed locally, not stored)
• Google Firebase (via firebase_core): Analytics and crash reporting (if enabled)

7.3 When We May Disclose Your Data

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities. We may also disclose data to protect our rights, prevent fraud, or protect the safety of our users.

7.4 No Sale of Data

We do not sell your personal information to third parties.

8. Your Rights and Choices

8.1 Access and Correction

You can view and update your account information within the App. To request access to or correction of your personal data, please contact us.

8.2 Permission Controls

You can revoke any of the following permissions at any time via your device Settings (Settings → Apps → Huper Driver → Permissions):

• Location: Disable background or foreground location tracking
• Camera: Disable barcode scanning and photo capture
• Notifications: Disable delivery alerts

8.3 Data Deletion

You may request deletion of your account and associated data by contacting us. We will process your request within a reasonable timeframe.

8.4 Withdraw Consent

You may withdraw your consent to data processing at any time by revoking the relevant permission in your device Settings or by ceasing to use the App.

9. Data Security

We implement commercially reasonable security measures to protect your personal information, including:

• Encrypted data transmission via HTTPS
• Secure token-based authentication
• Encrypted local storage for sensitive data (flutter_secure_storage)

However, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your data.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Company: HUPER HOLDINGS PTE LTD
• Address: 1 Bukit Batok Cres, #06-17, Singapore 658064
• Email: support@huper.asia

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. We may also provide notice through the App or via email.

We encourage you to review this Privacy Policy periodically for any changes.

12. Governing Law

This Privacy Policy is governed by the laws of Singapore. Any disputes arising from this Privacy Policy shall be resolved in the courts of Singapore.